Support

Questions, bug reports, or feedback? We respond to every email.

Frequently asked

Why is my scan wrong?

AI identification from a single photo is probabilistic — even expert foresters disagree on species from bark alone. When confidence is below 70%, tap an alternative chip (White Oak, Red Oak, etc.) to correct the top guess. End-grain photos of the cut end of a log are far more accurate than bark or stack photos.

How do I get more scans?

The free tier includes 10 scans. Upgrade to Premium ($7.99/month or $59.99/year with a 7-day free trial) for unlimited scans. Manage your subscription in Settings → Apple ID → Subscriptions.

Why does the app ask for camera access?

The app needs the camera to photograph firewood for identification. You can also pick an existing photo from your library. Camera and photo library permissions can be changed in Settings → FirewoodIdentifier at any time.

Can I use this for commercial firewood sales?

No. Per our Terms of Service, FirewoodIdentifier is informational. Commercial firewood labelling requires certified grading. Use the app as a check, not as a source of truth.

Does indoor-safe mean I can burn anywhere?

No. A green "indoor-safe" verdict means the species itself is generally safe for indoor burning when properly seasoned. It does not account for your specific appliance, chimney condition, local regulations, or the moisture content of that specific piece — always use a moisture meter (under 20%) and have your chimney inspected annually.

How do I restore my subscription?

Open the app, go to Settings → Restore Purchases. The app will re-check your Apple ID for active subscriptions.

How do I delete my data?

Scan history is stored locally on your device. Delete individual scans by swiping on them in the History screen. Uninstalling the app removes all local data. Server-side images are auto-deleted within 24 hours of scanning.